Privacy Policy – 7sevengame Data Protection and Your Rights

At 7sevengame, we take the privacy of our players seriously. This Privacy Policy explains how we handle the personal information you share with us when you register an account, make a deposit, place a bet, use the 7sevengame mobile app, or interact with any part of our platform at 7sevengame.win.

We collect only what is necessary to run the platform properly and to give you a good experience. We do not sell your personal data to marketers, we do not share it with unrelated third parties, and we do not use it in ways that go beyond what is described in this policy.

Please read this policy carefully before using 7sevengame. By creating an account or continuing to use the platform, you confirm that you understand and accept how your data is handled as described here. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

01 Introduction

7sevengame operates the website at 7sevengame.win and the associated mobile applications for Android and iOS. For the purpose of this Privacy Policy, 7sevengame acts as the data controller — meaning we determine why and how your personal data is processed.

This policy applies to all players who access the platform from Pakistan or elsewhere, regardless of the device they use. Whether you play on a mobile phone using JazzCash to deposit, browse the Casino games on a laptop, or follow PSL cricket betting markets from a tablet, this policy applies equally.

02 Data We Collect

We collect different types of information depending on how you interact with the platform. Here is a clear breakdown of what we collect and when:

We do not collect data that is not relevant to operating the platform or providing the service. We do not collect information about your offline activities, social media profiles, or contacts unless you voluntarily share that information with us during a support interaction.

03 How We Use Your Data

Every piece of data we collect has a specific purpose. We do not process your information beyond what is reasonably necessary to run the platform and provide you with a safe, fair gaming experience. The main reasons we use your data are:

• Account management — creating and maintaining your account, verifying your identity, and keeping your account secure.
• Processing transactions — handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfers, and cards, as well as processing withdrawal requests to your registered payment method.
• Delivering the service — running Casino games, Live Casino tables, Sports Betting markets (including Cricket, PSL, T20, Football, and Esports), and all other platform features.
• Customer support — responding to your queries, resolving disputes, and maintaining records of support interactions.
• Fraud prevention and security — detecting suspicious activity, preventing duplicate accounts, and protecting against money laundering or other financial crime.
• Responsible Gaming — monitoring gaming patterns to identify potential problem gambling behaviour and applying limits or self-exclusion tools where needed.
• Platform improvement — using aggregated, anonymised data to understand how players use the platform and improve our products and features.
• Promotions and bonuses — verifying eligibility for welcome bonuses, VIP rewards, and other offers, and ensuring that bonus terms are correctly applied.

We do not use your personal data for automated decision-making that produces significant legal or similarly important effects on you without human oversight.

04 Payment Information

All financial transactions on 7sevengame are conducted in PKR. When you make a deposit or request a withdrawal, we collect and process transaction-related data including the payment method used, the amount, and the reference or transaction ID provided by the payment provider.

7sevengame works with trusted third-party payment processors to handle PKR transactions. These processors — which include the networks behind JazzCash, Easypaisa, Raast, and bank transfer systems — operate under their own privacy and security standards. We do not store full card numbers or full wallet credentials on our servers. Payment data is handled in accordance with applicable financial data standards.

Withdrawal requests are matched against your deposit history to ensure funds are returned to the correct source. This process is a standard part of financial compliance and helps protect you against unauthorised withdrawals.

05 Sharing Your Data

7sevengame does not sell your personal data. We do not share your information with advertisers, data brokers, or unrelated commercial third parties. The only situations where your data may be shared with outside parties are:

• Payment processors — to complete your PKR deposit or withdrawal transaction.
• Game and software providers — licensed game studios whose Casino or Live Casino titles you play may receive anonymised session data needed to run the game. They do not receive your full profile.
• Technology and hosting providers — companies that provide server infrastructure, analytics, or customer support tools under strict data processing agreements.
• Fraud and security services — specialised services used to detect bot activity, duplicate accounts, or suspicious financial behaviour.
• Legal obligation — if we receive a valid legal request from a competent authority, we may be required to disclose certain information. We will only do so to the extent required by law.

All third parties with whom we share data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards. We do not allow third parties to use your data for their own marketing purposes.

06 Cookies & Tracking

7sevengame uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players interact with the site and app. Here is what we use them for:

• Essential cookies — required for core functions like keeping you logged in, maintaining your session, and remembering your language preference. These cannot be turned off without breaking the platform.
• Analytics cookies — help us understand which pages and features are popular, how long players spend on different sections, and where technical issues occur. Data collected is aggregated and anonymised.
• Preference cookies — remember your settings such as odds display format or preferred sport category so you do not have to reconfigure them every session.
• Security cookies — used to detect and prevent fraudulent activity and to protect your account from unauthorised access.

You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies will affect your ability to use the platform. On the 7sevengame mobile app, similar tracking technologies are used and can be managed through your device's app settings.

07 Data Security

We take the security of your personal data seriously and apply a range of technical and organisational measures to protect it against unauthorised access, loss, disclosure, or misuse. These measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage of passwords — your actual password is never stored in plain text on our systems.
• Restricted internal access — only staff who need your data to perform their specific job function can access it.
• Regular security audits and vulnerability testing of our platform infrastructure.
• Monitoring systems that flag unusual account activity, such as logins from unrecognised devices or locations.

While we work hard to keep your data safe, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact us immediately if you notice anything suspicious in your account.

08 Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this policy. The retention periods we apply are:

• Active account data — retained for the lifetime of your account plus a minimum period after closure to allow for dispute resolution and financial reconciliation.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years to comply with financial record-keeping requirements.
• Identity verification documents — retained for the duration required following account closure, consistent with anti-money-laundering obligations.
• Support communications — retained for up to two years after the conversation is closed.
• Cookie and analytics data — anonymised analytics data may be retained indefinitely; session cookies expire when you close your browser.

When data is no longer required and there is no legal obligation to retain it, we securely delete or anonymise it so that it can no longer be linked back to you as an individual.

09 Your Rights

As a player on 7sevengame, you have specific rights regarding your personal data. We respect these rights and will respond to any request you make as promptly as possible — typically within 30 days.

To exercise any of these rights, contact our support team through the live chat on the platform. We may need to verify your identity before processing the request to protect you against unauthorised access to your data.

10 Children & Minors

7sevengame is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a user under 18 has created an account, we will immediately suspend the account, delete all associated personal data, and return any deposited funds where possible.

We use age verification measures during registration to reduce the risk of underage access. These include collecting date of birth at sign-up and requesting identity verification documents when there is reason to question a player's age.

11 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable standards. When we make significant changes, we will display a notice on the platform and update the "Last updated" date at the top of this page.

Your continued use of 7sevengame after any update to this policy constitutes acceptance of the revised terms. We recommend checking this page periodically. If you disagree with material changes to the policy, you should stop using the platform and may request closure of your account along with a withdrawal of any available balance.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal data is handled on 7sevengame, please get in touch with us. Our support team is available 24/7 through the live chat feature on the platform. You can also reach us by email — the address is listed in the footer of this page.

We take privacy concerns seriously and aim to respond to all data-related queries within 30 days. If you are raising a complaint, we will acknowledge it promptly and keep you updated on our investigation.